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I bought a second-hand (possibly third) Privia from someone a few days ago. After some practicing at home, many of the keys have sunken in. Feeling brave, I took the thing apart and had little bits of the hammer fall off (they are small and black, and seem to control the bounce in the keys). After speaking with Casio tech, it seems like it's either I pay another $500 to have them come and replace and repair the whole thing, or i buy a replacement keyboard part from them and DIY. Has anyone experienced this before? TIA

Dear Casio community, I would like to share my Casio experience in Australia. I have a 15 years old PX-100 and I need a new PCB and hammer felts 🔨. It have the well-known clicky-clanky action due to tappered felts and sometime it has a long delay (>5s) start-up (perhaps due to a failing electronic component e.g. chopper regulator). Shriro Australia Pty. Ltd. is the official Casio support representative in Australia. They did not respond to my email regarding spare parts enquiry for my PX-100 for weeks. Maybe they are just that slow 🐌, , lack of staff, unable to locate the service manual PDF or simply L.A.Z.Y. For curiousity, I decided to give them a call. I was so surprised that they said only selling power adapters, power cables 🔌 and music rests as per their website: https://casioservice.shriro.com.au/collections/electronic-musical-instrument-spares - They also refused to recommend/sell any alternative parts. Instead, they referred me to an authorised repair shop located almost 60kms distance from Sydney CBD. This particular shop were not interested in selling parts and agitated to help. Basically, he stated a clear message that I am on my own. I was giving up dealing with Casio and their repair shops. I was thinking might be better to go to Bunnings (a hardware store) to get some felt tapes for DIY solution. Regarding the failing PCB, I will enjoy the Privia until it will not turn on or maybe getting a second hand parts from eBay. And about the clicky-clanky action, I was reading an article of someone used a Yamaha Clavinova felts and I did it. Contacted Yamaha, ordered the parts and arrived in my door step within a week. After a felt replacement, the action is as quiet as the Clavinovas 🎹 . If you have second thought about this and your Privia is out of warranty, don't hesistate to do it. As much as I love Casio's price & quality ratio and this great community forum, sadly this PX-100 will be my last Casio experience. I am withdrawing my intention to buy an award winning PX-5S pro keyboard for my home studio and/or live rig. Music lovers usually will keep their beloved digital pianos for a minimum of 5 years and we will do our best to perform any simple repair, like myself. Ask yourself what would you do if your Privia or Grand Hybrid need a maintenance repair after 5 years and your local Casio responded 'We no longer have parts'? Yamaha and Roland stocked older parts and selling parts to myself. Unfortunately, I cannot recommend Casio digital pianos to a friend or relative, until I can buy genuine spare parts directly from Casio and being helpful assisting older model owners. Please share your Casio support experience in your country. I would love to hear it. Happy weekend and keep playing with anything.

The forum hoster "Yahoo Groups" is shutting down, so all their contents will be DELETED in december 2019. This will also affect many classic Casio keyboard forums with service manuals etc., including casiocollectors (VERY important tech info & files) digitalhorns CZseries CZsynth Please make backups NOW. Grab what you can and run! (Photos can not be directly downloaded with rightclicking in Firefox, so access them in the media(?) tab of page info.) AFAIK Yahoo Groups will be replaced by a push mail service, because the company proclaims that modern users "want" that so. But IMO the real problem is that many classic forums lost their moderator and so got flooded with thousands of spam posting (typically p0rn). Although most spams are in the photos and files sections, each of them caused a text posting "A new file has been uploaded...", making also the discussion forum unusable, because these messages on top can be only skipped by scrolling down a dozen pages, which deters all new users and so dooms these forums to die. And instead of automatically removing only that spam (which can be easily done now by AI due to their repetative nature), Yahoo tended to erase the entire forum if anybody dared to complain there about spam. This pi55ed off all new serious users, so Yahoo Groups made no profit anymore and decided to shutdown everything. The kill of Yahoo Groups will become a black day for the internet - a culturocide exterminating over a decade of collected precious public knowledge in the name of moneymaking. :.( R.I.P.

I'm recieving a PX350 in the mail, and as a broke college student who just managed to scrape together the funds to buy a used one on sale, I'm going to try and build a pedal system myself. The PX350 has a 5-pin connector for the SP-33 pedal system. I understand that this is proprietary, so I want to know if there's anything I should be aware of before undertaking this project, so I don't get sued or something? And lastly, do I have to worry about shorting anything out or damaging the piano by testing connectivity between the pins, and if so, is there any precautions I should take? Thank you for your time!

I repaired a mangled socket (sustain pedal) on my XW-P1. I thought I'd make a video while I was doing it in case anyone else has the same problem: