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I purchased the CT-X700 in April 2020 from Amazon in the US. About 2 or 3 months later I noticed the bottom 5 lower keys in 'electric piano' mode would clange when played. I contacted Casio and they gave a list of repair places to take it. But with the Covid-19 pandemic, repair shops will not touch any keyboards at this time. I emailed Casio and have yet to hear from them. Any suggestions?

I've just acquired a px160 privia piano. The backup facitlity initially worked, now it doesn't. I've tried doing a factory reset ie powering on the keyboard with the function and electric piano buttons pressed but that hasn't worked. Has anyone any ideas on this please?

Hi everyone, I have been working on an arrangement for the song “Imagine” by John Lennon and as some of you know, the intro of the song has a series of chords which all end on a C note for the right hand, so you play a row of C notes with the right thumb on each second eight note of each beat during two measures which are repeated twice before the song begins. While playing this intro, I noticed that there was a problem with the C4 key. I then checked all the keys to see whether other keys had the same problem, and apparently C5 has the same issue. Both keys are flimsy and make a clicky noise, which is completely abnormal.😖 I am attaching two short videos in which one can distinctly hear that C4 and C5 are abnormally noisy, the first one with the piano sound, the second one with the volume fully turned down: AC86B28B-948A-4ADC-B729-FBDD93CDC620.MOV 2C6A2245-C1C0-42D4-B801-DDE3FC9EC58A.MOV I didn’t notice this issue before, otherwise I would have sent the keyboard back to Amazon France for an exchange or a refund. Unfortunately, the 30-days period during which I could sent the CT-X800 back for a refund without any explanation ended a week ago 😢 I am wondering whether it is my particular unit is defective or whether this is a misconception of this particular model, or of the whole CT-X range, which would be particularly unfortunate. After having played both the CT-X3000 for two weeks, then the CT-X800 for a month, I suspect the second hypothesis is the right one (misconception of the keybed of the CT-X700/800) because I remember that @TheBradge had the CT-X700 at home to try out for a week, and he also complained about flimsy keys. At the time I didn’t pay much attention, because I thought maybe his particular unit was faulty, and also because when my CT-X800 arrived 5 weeks ago, I noticed no particular issue with the keys and found the feel of the keybed rather pleasing. I supposed I should return the CT-X800 and ask either for a repair (but I doubt that anything can be done) or a replacement, but I fear that only a keyboard player can spot the fault and that Amazon might simply refuse to let me use my warranty. Do you guys have any idea about what I should do? I have been looking for a nice portable keyboard for months and after having tried the CT-X3000, then the Yamaha PSR E463 and finally the CT-X800, I opted for the later because of its feather-light weight, its great sounds and its friendly UI. Now I am at a loss, esp. since in one month I have to travel back to Belgium for a few weeks, and I intended to take the keyboard with me to be able to practise during my sojourn, so I am not very keen on sending the keyboard back because I suspect that proving my point and getting a replacement could last several weeks, if not months. 😭😭😭 Thanks for helping.