So I had a bit of an issue applying the firmware update to my brand spanking new XW-P1 and went off to The Googles in search of any information regarding performing a hard reset on the unit. I didn't quite find what I was looking for, but I did find this thread over at Harmony Central: http://acapella.harmony-central.com/archive/index.php/t-2900825.html .. which ended with an end user mentioning that he was having the same problem with his P1 back in May that I'm having now, six or seven months