cmhorka

Thanks Brad - you hit a home run, and I thank you! BTW: Do you have any opinion of Yamaha PSR S770 vsMZ-X500? Chris

Thanks so much for your response. Here's where I am so far: - V 1.31 firmware installed - Midi files playing incorrectly when loaded into keyboard memory from USB - Ran midi file through SMF converter (thinking that was the problem) - SMF software presents the option to send the converted file directly to the keyboard - When selecting that option, software reports keyboard can not be found - Still no callback from Casio as promised I've attached one of the files that the MZ-X500 can't play correctly when loaded into memory. TIA - Chris Africa.mid

Called Casio support last week with two questions. They were not able to answer either, but promised to have tier 2 support call me in 24-48 hours, "depending how busy they were". Never receive a call back. So, I just purchased this unit last week and will return it if the service remains this unresponsive. Meanwhile, maybe some kind soul here knows the answer to my questions. 1) Midi selections play fine on the MZ-X500 when driven by my PC using VanBosco music player; USB cable connection. The same file plays incorrectly when loaded from the USB device into keyboard memory. The rhythm track in particular is always wrong, playing a voice vs a drum set. My assumption is the keyboard is misinterpreting the track info. Fixes? 2) Should the SMF Converter program be able to send its data to the keyboard through the USB cable? When I try this, the PC error message states the keyboard can not be found. I've loaded the indicated Windows 8.1 driver. Thoughts? Thanks in advance! Chris