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Just purchased a MZ-X500. Was excited to own one but had concerns due to some of the problems reported here. Since I also own a Privia PX-560M and it's been flawless for my purposes, I decided to give it a go. The unit I recieved isn't very bad but not up to the expectations formed by the PX-560 ownership experience. The screen has two issues. The left side of the screen has a more yellow tint than the right side. This is not a huge deal for me. The bigger problem is it would appear that the touch screen doesn't work as well as the one on my PX-560. Sometimes, I feel I need to press items more than once to get those touches to register and I don't know if I'm hitting the sweet spot for some touches to register. It could be a system response issue or a calibration issue. Before I set the machinery in place to return this unit, I would like to try to recalibrate it. The facilities to do so exists for the PX-560 but I don't know how to do that on the MZ-X500. I know about the other topic on this subject but I didn't want to piggyback on someone else's problem since my circumstances are not identical. Also, the relevant information that would actually help was removed from the post. Any insights on trying the calibration would be appreciated. I already know I can send it in for repair or return it. Exchanging it could just get me another unit with similar or worse issues than the one I have now. If send it anywhere, I probably will sent it back to the seller and swap it out for a Yamaha. I'd rather keep the MZ-X500 but I don't feel like playing keyboard lotto and shipping games. Also, I prefer not to return an item if there is a simple adjustment that can be made to the device or its use.

Hello. I just received the PX-560M digital piano that I ordered from Guitarcenter.com. After I had taken the keyboard out of the box and set it up to start playing it and exploring its features, I immediately noticed a defect in the LCD menu buttons. They don't work. I have to turn the keyboard off and on again in order to gain access to the MENU that you see when you first turn the piano on. I have recorded a short video and uploaded it to YouTube, so that you can see what I am talking about. It appears that the buttons are not doing what they are supposed to do. They seem to be activating whatever is on the screen to the left of the buttons, which is obviously incorrect. I am certainly disappointed, as this was my gift to myself this holiday season. Now, I will have to box the piano back up and send it back to Guitar Center for a refund, and then order another one. I just hope that Casio is aware of this serious issue with this model and is taking steps to resolve it. This does not appear to be a one-time thing, as I searched online and found that another customer is experiencing the same exact issue with his new Privia PX-560M. So, there is a quality control issue that needs to be addressed wherever these are being manufactured. Directly below is my video that I filmed and uploaded today. Further down is the other video that was uploaded by a different customer back in November.

The quick pallet icons on the right edge of the touchscreen has "menu", "main", and "exit." On page 12 of the users guide the "exit" icon, when pressed, is suppose to return to a previous screen. For me this does not happen all the time. Is it suppose to? Sometimes when pressed, it activates whatever icon is to its left which is not what I wanted.