Mike Martin

I'm not sure that keyboard has a "Local off" parameter.  You could simply turn down the volume of the keyboard...

On 4/12/2021 at 6:14 PM, Bohemian said:

I'll be going to Minneapolis, MN (pop. 4 million), to visit a relative this weekend, and I thought I would like to audition a GP510. So I called the one phone number of a Casio approved service center for Minneapolis area to see if someone there might know where I might find a store selling the grand hybrids. Unfortunately, the number listed on the website was no longer a working number. According to the "where-to-buy" site, the closest dealer to Minneapolis is in Mankato, MN.

The dealer in Minneapolis is Schmitt Music. They have several locations around town. 

https://www.schmittmusic.com

I'm sorry Monia, but there is not a Windows 10 driver for the CTK-800.  The driver for that keyboard supported Windows XP but not 64-bit. 

Some users have indicated that they have been able to get this to work:

@Bohemian

This thread is over 5 years old.....Is there a reason you're posting here? 

Casio introduced a new product at a price nearly 6-9x higher than our most popular products like a Privia PX-S1000. The price points of the Grand Hybrid make them out of the range of our typical (MI) music dealers. That means you're looking for piano dealers not traditional MI stores. For Casio that meant entirely new distribution than any other product in our line...in a market where many "traditional piano stores" are closing their doors.

The Grand Hybrid as you know was developed in collaboration with C. Bechstein.  Do you know how many Bechstein dealers there are in the United States?  There are two.  So that also meant that we couldn't rely on existing C. Bechstein dealers for distribution. So our strategy from day one was to keep distribution very exclusive and limited.

That being said, we continue to open new dealers all the time. Both the GP-310 and GP-510 are selling extremely well. Actually it has been a record year. 

I'm sorry you don't have a local Grand Hybrid dealer, we're working on increasing our distribution all the time.  During Covid-19 that has been an additional challenge. 

1 hour ago, Casio Key said:

Hello, @Mike Martin. Are you aware of the recording problem of the Phrase Pad on the CT-X5000? Is CASIO going to get something fixed?

I saw this and have also mentioned this to HQ. 

46 minutes ago, Just Alex said:

Hope for some solution, seems like my separate post about exactly same issue was not enough

 

Sorry Alex, I wasn't aware. Been busier than ever and unfortunately I don't think anyone ever reported anything to Casio customer service. 

I’m already in a dialogue with Casio HQ about this. I’ll keep everyone posted. 

You can also transpose within the Stage Setting Mixer settings for each zone.

Nice thought Jokeman, Firewire unfortunately as a format at this point is dead. There were a few keyboard products that supported Firewire audio directly. I was actually involved directly with the development of mLan (Kurzweil / Presonus / Yamaha) and other Firewire products for years.

USB is fast enough - the MIDI Spec still is the ultimate bottle neck. Doesn't matter if it is USB 2, 3 or anything else. MIDI has a set transfer "baud rate" even if it is running on a faster "pipe". 

Give me a few days to dig into this issue and try to replicate in on my end and then report to Japan.

 

52 minutes ago, r_1159 said:

Hi Mike 

Just explained my setup above 

Thanks 

What kind of computer, what kind of DAW? 

I'll do some testing on my setup this week and let you know what I find out.

6 hours ago, Jokeyman123 said:

 i would 'guess" this is more of a USB connectivity problem than a CTX CPU but I could be wrong.  How to solve this...maybe a beefier USB cable if there is such a thing...what computer are you using, and which DAW? 

This would new my guess as well. We'd need to know more about your setup.

21 hours ago, casio_style said:

This problem can only be solved by Casio's engineers, if they want to, of course.
Probably something is wrong with the USB midi driver.

The DRIVER for Windows is written by Microsoft. 

OUTSTANDING!!!

3 hours ago, Jimimcwu said:

I have run into trouble:  I can connect my Privia to the computer directly, no problem using it as the MIDI controller. However, I want to put it through my Focusrite scarlett audio-interface.  It is now not recognised.  Any thoughts?

 

Jimmy

Jimmy, 

To record audio you will need to connect the audio output of your Privia to the inputs of your audio interface. The Privia does not transmit audio over USB.

10 minutes ago, Bohemian said:

I emailed a request for assistance on the bobbling hammers issue to cms@casio.com on 12-21-20 and was provided a request number (335077) stating it "has been received and is being reviewed by our support staff."

 

It has been more than 3 months since that original request for assistance, and the matter has not yet been resolved, although there has been intermittent communication from Casio and that "parts are on backorder, requiring a delay of 2-3 weeks."

 

It's good your issue was resolved quickly.

His issue was resolved quickly because he was able to get it swapped from a local dealer where he purchased it.  As we've discussed, you purchased yours from a dealer that shipped the unit out of state, violating our policies. Getting parts from overseas when all shipping lines are backed up and coordinating in-home service during Covid hasn't been easy, so we appreciate your patience. 

@vbdx66see you there.

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Did anything get spilled into the keyboard? Across a range of keys like that would be highly unusual but I would suspect something may have happened to it before you purchased it.

On 2/15/2021 at 12:57 PM, Hook said:

Would love access to a service manual to be able to take keyboard apart and order and replace parts, I live 1800 miles from dealer so I am not taking it back.

Hook, sorry for the trouble feel free to message me directly and I'll work on getting you fixed up.

I need your serial number, the dealer where you purchased it and your location. 

Take care,

Hi Bohemian, 

Where are you located and where did you purchase the GP-300? 

On 2/21/2021 at 10:27 PM, Bohemian said:

Casio states that the Grand Hybrid pianos have a 5-year warranty and a service technician  will come to the home to repair.

Yes, this is correct. Casio can arrange this although obviously in the last 11 months this has been a little challenging. Casio support is still all working from home which does add some delays in response time.  You can feel free to message me direct regarding this matter and we'll make sure that you get this fixed up while you're under warranty.  

My ability to read French is limited. 

From the Casio Europe site I found this - https://www.casio-europe.com/fr/assistance/reparations/instruments-de-musique/#tab

Vinciane,

I'm sorry to hear about the trouble you're having - and so terribly sorry to hear about your husband. 

So the answer is simple. Your warranty is about to expire, so you need to contact a Casio warranty service center now and notify them of them issue. 

Perhaps we could start adding these styles to the Downloads Section?