Basically, I am unable to lower volume of the upper split point (right hand melody/harmony/improve) or raise the accompaniment volume.. Because of this, I can't hear the accompaniment well enough. As I turn up the volume, the entire keyboard gets louder. I need the accompaniment louder. I would like to be able to turn up the bass line and drums. Yes - I have made user settings but I still would have liked to use the mixer and be able to save globally. Please let me know if I'm completely out of line or misunderstanding what I heard. If the manual says you can save something, then it should be true. If not, I've wasted lots of time. I also don't change settings from patch to patch, that is not efficient either. Please someone, let me know if there is a solution to this problem. Tech support gave an unconvincing "we're trying to fix the problem, have you looked at the user forum?" Thank you!