Search the Community

Dear Casio community, I would like to share my Casio experience in Australia. I have a 15 years old PX-100 and I need a new PCB and hammer felts 🔨. It have the well-known clicky-clanky action due to tappered felts and sometime it has a long delay (>5s) start-up (perhaps due to a failing electronic component e.g. chopper regulator). Shriro Australia Pty. Ltd. is the official Casio support representative in Australia. They did not respond to my email regarding spare parts enquiry for my PX-100 for weeks. Maybe they are just that slow 🐌, , lack of staff, unable to locate the service manual PDF or simply L.A.Z.Y. For curiousity, I decided to give them a call. I was so surprised that they said only selling power adapters, power cables 🔌 and music rests as per their website: https://casioservice.shriro.com.au/collections/electronic-musical-instrument-spares - They also refused to recommend/sell any alternative parts. Instead, they referred me to an authorised repair shop located almost 60kms distance from Sydney CBD. This particular shop were not interested in selling parts and agitated to help. Basically, he stated a clear message that I am on my own. I was giving up dealing with Casio and their repair shops. I was thinking might be better to go to Bunnings (a hardware store) to get some felt tapes for DIY solution. Regarding the failing PCB, I will enjoy the Privia until it will not turn on or maybe getting a second hand parts from eBay. And about the clicky-clanky action, I was reading an article of someone used a Yamaha Clavinova felts and I did it. Contacted Yamaha, ordered the parts and arrived in my door step within a week. After a felt replacement, the action is as quiet as the Clavinovas 🎹 . If you have second thought about this and your Privia is out of warranty, don't hesistate to do it. As much as I love Casio's price & quality ratio and this great community forum, sadly this PX-100 will be my last Casio experience. I am withdrawing my intention to buy an award winning PX-5S pro keyboard for my home studio and/or live rig. Music lovers usually will keep their beloved digital pianos for a minimum of 5 years and we will do our best to perform any simple repair, like myself. Ask yourself what would you do if your Privia or Grand Hybrid need a maintenance repair after 5 years and your local Casio responded 'We no longer have parts'? Yamaha and Roland stocked older parts and selling parts to myself. Unfortunately, I cannot recommend Casio digital pianos to a friend or relative, until I can buy genuine spare parts directly from Casio and being helpful assisting older model owners. Please share your Casio support experience in your country. I would love to hear it. Happy weekend and keep playing with anything.

Called Casio support last week with two questions. They were not able to answer either, but promised to have tier 2 support call me in 24-48 hours, "depending how busy they were". Never receive a call back. So, I just purchased this unit last week and will return it if the service remains this unresponsive. Meanwhile, maybe some kind soul here knows the answer to my questions. 1) Midi selections play fine on the MZ-X500 when driven by my PC using VanBosco music player; USB cable connection. The same file plays incorrectly when loaded from the USB device into keyboard memory. The rhythm track in particular is always wrong, playing a voice vs a drum set. My assumption is the keyboard is misinterpreting the track info. Fixes? 2) Should the SMF Converter program be able to send its data to the keyboard through the USB cable? When I try this, the PC error message states the keyboard can not be found. I've loaded the indicated Windows 8.1 driver. Thoughts? Thanks in advance! Chris