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New out of the box px-s3000. Volume knob does nothing. I mapped to control to change volume, but clearly not acceptable out of the box. Am I missing something?

Hello guys, I am having a very bad time with my Privia PX-5S, I bought it in December 31st, 2014, and for the first time I'm experiencing some issues regarding the volume knob, it isn't work properly, it gives the same volume when turning up or down, and there is a point where should be volume 0 where you can appreciate a noise, pretty much like the two states devices (a button) and instead of giving an especific amount of resistance it's giving just "On" and "Off". I don't know if this is new for you or it is a common situation. I live in Mexico, and the purchase was in the US, what do you recommend me? Please check the video.... help me ='( By the way this issue seems to be like a shortcut, sometimes happens and after an specific amount of time it solves by itself but in the end it happens again. Thank you in advance Tony Martinez IMG_4042.MOV

Hi, enjoying my new MZ-X500 immensely - so much stuff to try. Just fitted my screen protector (thanks, Brad) plus a little one for around the volume knob (to save fingernail scrapes). Intend doing a strip for the three control knobs, too, but for that I'll be needing the return of my circle cutter, if my good friend can take a friendly hint. Was taken by surprise by the really loud speakers on this machine, even louder than the PSR 9000! That must be good news for anyone considering the MZ-X500 for small-crowd gigs, where they might not need external amps? Is it me, or is there hardly any resistance on the volume knob? Works as it should, no problem, and the knob is firm, not sideways wobbly, but compared to other keyboards I've owned, this lack of 'turning' resistance is something I noticed straight off. Other items, TV, Samplers, DVD players, usually have this firm resistance on volume knobs, so I wonder if this is normal for the machine? If so, I'll get used to it, but take care not to wake the neighbours. cheers for reading