JustOneCarb

Thanks so much Brad! I’ll acquire just that. Really appreciate it, I was having lots of trouble finding the relevant info online.

Thanks for the input guys. It’s a USB-C on one end (piano) and a lightning USB on the other (iPhone 7). I can’t be 100% sure the wire is functional, I bought it online specifically for this and I’ve never used it for anything else. Maybe I’ll order another. I’ve heard people talk about using an iPhone camera adapter to connect, are you familiar with that practice? Definitely willing to get any specific wire I need, I’m just sort of firing blind right now.

I bought the CDPS350 and was told I could connect an iPhone to it via Chordana Play for Piano, but when I open the app and try to do anything it just says “Connection Error: This function requires a connection to a compatible digital piano.” I ensured is the right app, and called Casio helpline but unfortunately they didn’t seem to know much about the product, though they did at least confirm I’m using the right wire (lightning to phone, USB-C to piano). They had me reinstall the app and unplug the piano to reset it, but then they just said “try a different phone and call us back, your phone might be too old”. I don’t have a different phone to test it but the App Store specifically says the app is compatible with my phone and my iOS is the most recent version. Thought I’d come here for help because the Casio help line person just seemed to want to get me off the phone. Thanks very much in advance for any insights.

Thank you! Will do.

Hello all, I just purchased a CDP-S350 and yesterday on my second day playing it, all of a sudden the dial stopped working (the one next to the function button, not the volume dial). I’ll be calling for troubleshooting once the customer service center is open and I bought a 3 year warranty, but I’m curious if it’s possible I accidentally pressed a button combo that altered its functioning somehow. Anyone familiar with something I may have pressed that may make the dial stop working temporarily, and how to undo it? There was no damage to it or anything, it just stopped functioning seemingly out of nowhere after I had been going through all the different instrument sounds. I would love to do a factory reset but based on the manual it seems I need to use the dial to do that. Thanks so much for your assistance.