Afternoon folks,
Update –
Monday, Regional Sales Manager called me for more details
Tuesday, I received call and text from both RSM and store manager to schedule swapping out for brand new GP-510 unit
Wednesday, unit was delivered and setup by store technician…..and beautiful Casio hybrid sounds were floating around the house once again.
I just want to say “Wow!” That is world class service Casio provided their customer, and I couldn’t be happier with this level of service. This was plan B btw.
Plan A was to send a technician to assess, schedule a second service call with new parts for replacement. Both store manager and RSM felt this would take too long to resolve, interrupts customer’s work schedules to entertain a number of service calls and awaits for next steps etc…..
They went with plan B! Thank you, CASIO!!!