galaxyswan

Sorry guys none of those tips eradicated the problem. Unfortunately, I'll need to contact support and send it back as defective since the issue doesn't seem related to firmware, settings, or connections. Looks like I just got a bad apple, hopefully this issue doesn't crop up on any other units. Kind of sucks since this is so much fun to play, and I'm going to have to go back to my semi-weighted midi keyboard for a while

USB was connected I tried disconnecting that but the problem still occurs. The only other thing connected is the pedal and it still does it when that's disconnected, as well. Not really sure the point. This is occuring often enough that if it was typical to the device many people would be experiencing this which seems to not be the case. So far the only thing I've been able to narrow it down to is that black and white keys need to be involved for it to happen, and there needs to be a certain amount of polyphony (i.e. it won't trigger on release when playing single notes, or apparently even when playing chords with only one hand).

Latest firmware version and I did a factory reset. It happens on all patches/stage settings but just randomly like in the video. It's almost as if the velocity between two of the keys has to be the same or something weird

Hi guys, has anyone else experienced a bug where samples occasionally trigger when releasing a note (and if so is there any hope for fixing this without having to send it back).