I wanted to say thank you yesterday but apparently I reached my quota on how many times I am allowed to post. I heard from Casio, registered the instrument, and I am now waiting to hear back. The Bb key, in the meantime, has gone completely dead. I cannot say how annoying and distracting that is when trying to practice.
Update: This was the last thing I heard from Casio:
"The info requesting a closer / alternative ASC was forwarded to the Coordinator
Regards
Andrew"
No idea what that means.