I made a video, but I don't see an option to upload it here, only to insert an image from URL. Thanks anyway. I think I will open a ticket with Casio service.
I bought it just a couple of weeks ago. It came from Guitar Center's warehouse. It was "level one" which they claim means the box was opened but it was never used, and it did come in the original box and looked like it had never been unpacked.
Thanks for your suggestions, but I have tried them all to no avail. My last ditch effort will be to buy a brand new flash drive and try that. By the way, my keyboard is brand new.
I plug in a flash drive to the USB port, go to Media, and it gives me an error message that there is no media. I can't even get as far as formatting the flash drive. I have tried various flash drives, same result.
New user here! I notice that some of the chords in the music presets have a different note in the bass (D/F#, for example), but when editing or adding chords to the presets, I can't figure out how to do the same. What am I missing?