Thanks for the help, Scott. But that's the same software I already downloaded. I'm still getting ERROR - MIDI timeout. Under File>Preferences>Input MIDI device my only choice is USB2.0-MIDI. On the same page under Output MIDI device my choices are Microsoft GS Wavetable Synth, USB2.0-MIDI or MIDIOUT2 (USB2.0-MIDI). No matter what choices I make, if I click the refresh icon on the keyboard side I get ERROR MIDI timeout even if I pick Microsoft GS Wavetable synth. There is a big left arrow and a right arrow in the middle of the window. I believe that if it's working correctly I should be able to click a file on the PC side and then click the arrow to send it across. The arrows are greyed out. I can select a file on the PC side but clicking the arrow doesn't do anything. Casio's instructions say that if get that error message, I don't have it connected properly. Yes, I have it wired from IN to OUT and from OUT to IN. And yes, I have tried switching it even though that's wrong. If I try it with the cable unplugged I get ERROR - Can't find MIDI device. I'm starting to wonder if I should try resetting it to factory settings. Once again, thanks for any help you can offer. Joel