Nashvilleangstyvocalist

Nope...got my new $30 cable, tried it on multiple IOS devices and no connectivity. I don't look forward to having to call Casio. I might just send this keyboard back also and be done with anything Casio.

For the time being, I am moving on the assumption that although my cable is a synch cable (and not a charge only cable), it's still not THE cable. I took the recommendation on this thread and ordered the IK Multimedia cable. Hopefully, this will be the last $30 cable I have to buy in order to get this thing to work. I don't quite understand why Casio wouldn't use the USB A-B printer cable that all my other midi devices use...why use such an obscure data port for a brand new model? frustrating.

Yes...that's the scene I get from the app and of course I have viewed the connection guide from the first line to the Casio logo and none of it was applicable, unfortunately. I even tried uninstalling and reinstalling the app to no avail. I saw original posts where people were talking about a connection utility menu within the app, but I assumed that was a legacy version that I am unable to find. This is on both IOS and Android devices, BTW. I even allowed the dreaded IOS16 to install on my phone just incase that was the hangup. Still the same results across all devices.

Yet another new user with a connectivity issue. For starters, I know the difference between micro USB and mini-USB, so I know I have ordered the proper cable type. I also understand the difference between charge cables and charge/synch cables, so I made sure to order synch cables (data capable) and not simply charge cables. Zero connectivity. After contacting sweetwater support, they had me plug the keyboard into a PC and there was no connectivity as well. They replaced the unit. Opened my replacement keyboard today and still no dice on the app connectivity. Plugged the keyboard into my Mac USB (using a Micro B to USB-a standard cable) and the midi inputs changed on my mac changed. Progress. The keyboard doesn't show up as an available midi device, but at least the port numbers changed when I inserted and removed the plug...so at least the PC knows something midi is out there. I then grab my brand new $30 micro-B to lightning cable and plug it into my iphone 13. The iphone acknowledges the plugin and gives me a message about using the USB accessory...still the lyric creator app doesn't see the keyboard. try the same process on my new Ipad. Again, it acknowledges I plugged something in, but no communication. So I read that sometimes there are connectivity issues with Mac, so I ordered a USB-A coupler (Casio allows coupling two cables in their connection guide) and connect my keyboard via the USB coupler to my new USB-C android phone. Again....no connectivity. So now I've tried 3 devices (1 new iphone, 1 new ipad and 1 new android), multiple cable combinations (ensuring they were all data cables and not charge cables) and still no dice. I'm past the point of disgust. I've had this keyboard for about 3 weeks now, have spent over $100 ordering data cables and I've yet to be able to use the feature that led me to buy this keyboard in the first place. Please help....what am I missing? This isn't lack of research, I feel I've genuinely exhausted every resource I've found online and I am at wit's end. Thnx