p4f Posted March 12, 2022 Share Posted March 12, 2022 (edited) I bought a brand new Casio PX-S3000 exactly one week ago. I played the new piano for just a few hours and it didn't take long to start noticing a weird sound coming from some of the white keys: a kind of "plastic" noise/click, as if the back of the keys are hitting some piece of plastic inside the piano. The videos below don't do justice to the noise. It is loud, similar to the tick of a metronome, and it is definitely annoying. Also, the affected keys ( A4 and B4 ) seems a little wobbly when compared to the remaining keys, and since there a few other keys that also feels a bit wobbly, I suspect that over time the problem might start popping up all across the board. So far, I don't see any other option but to contact the seller and ask for a refund, something I need to decide by tomorrow because where I live we have at most 7 days to return a product. And I'm not sure I want to buy another PX-S3000 at the risk of getting another problematic piano now or in the future. What are your opinions about this issue? Edited March 14, 2022 by p4f Quote Link to comment Share on other sites More sharing options...
Brad Saucier Posted March 12, 2022 Share Posted March 12, 2022 Since it's a very recent new purchase, contact the seller about the issue. That's not a normal sound for a brand new Privia. Quote Link to comment Share on other sites More sharing options...
p4f Posted March 12, 2022 Author Share Posted March 12, 2022 39 minutes ago, Brad Saucier said: Since it's a very recent new purchase, contact the seller about the issue. That's not a normal sound for a brand new Privia. Thank you Brad, your reply brings more confidence in returning this instrument. You say this is not normal for a new Privia. But I imagine that over time, this kind of problem arises due to normal usage, right? But how long? I really liked the S3000, and if it weren't for this problem with the keys, I'd get a new one without hesitation. But now I don't know what to do. 😣 What about the new S3100? Has anything changed in regard the key action/construction, something that may justify paying the extra money to pick one of these? Quote Link to comment Share on other sites More sharing options...
Brad Saucier Posted March 12, 2022 Share Posted March 12, 2022 To be clear, the keyboard is a mechanical action, with counterweights and levers inside. All 88 key hammer action portable keyboards will have some degree of this mechanical noise when playing. Looking at your videos again, it's difficult to tell if that's normal or not. In the end, it's a new purchase. You should contact the dealer if you're concerned. They can offer assistance. 1 Quote Link to comment Share on other sites More sharing options...
Trooplewis Posted April 20, 2022 Share Posted April 20, 2022 I've had mine for almost two years and no problems with key noise, at least no difference from what they sounded like when new. 2 Quote Link to comment Share on other sites More sharing options...
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