Pilot70D Posted June 14, 2022 Share Posted June 14, 2022 (edited) I bought a CT-X5000 from a reputable on-line seller. They didn't check the volume knob. The volume for all tones is at maximum. The volume knob has no effect on the loud (VERY) volume coming from the built in speakers. I can edit tones and reduce the volume that way. I can even save the edited tones and incorporate them into registration(s). I checked the firmware on board and according to Casio's website the latest version was installed. Doing factory resets had no effect. I did go ahead and download the latest firmware. I installed same and that had no effect. I did a couple more factory resets also no effect. Does anyone have any suggestions? Edited June 14, 2022 by Pilot70D Spelling Quote Link to comment Share on other sites More sharing options...
Brad Saucier Posted June 14, 2022 Share Posted June 14, 2022 Contact the retailer and start a return or replacement. Quote Link to comment Share on other sites More sharing options...
Pilot70D Posted June 14, 2022 Author Share Posted June 14, 2022 Thanks for the suggestion. The seller is reputable and tried to do right by me. They offered a refund after return or a $100 allowance if I wanted to get it repaired locally. We had (past tense) a good electronics repair company here but they closed at the end of April. They had my keyboard for almost three months but didn't have time to do anything with it before they closed. I am somewhat reluctant to contact the seller again because so much time has gone by. Finding another reliable repair shop here in Atlanta is proving to be a problem. Quote Link to comment Share on other sites More sharing options...
Solution Brad Saucier Posted June 14, 2022 Solution Share Posted June 14, 2022 Is this a used keyboard? New would be under warranty for 1 year. Quote Link to comment Share on other sites More sharing options...
Pilot70D Posted June 14, 2022 Author Share Posted June 14, 2022 It is a used keyboard. Quote Link to comment Share on other sites More sharing options...
drake Posted December 27, 2023 Share Posted December 27, 2023 I am Having the same issue with mine it's been 3 months after I bought now the volume knob isn't responding always at maximum volume Quote Link to comment Share on other sites More sharing options...
Brad Saucier Posted December 27, 2023 Share Posted December 27, 2023 It's under warranty if it's new. Main volume knob not responding is a warranty claim. Quote Link to comment Share on other sites More sharing options...
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