rendoman Posted April 2 Share Posted April 2 Hi! I'm having some trouble with LKs450 and the Music space app. In particular, in Piano Roll menu, all the songs in the Piano section are not available. I can see the titles on the left but nothing in the middle right part of the screen (where usually can find the file). I'm not sure if all the files are not playable with 61keys, or there is an error of the app itself. Quote Link to comment Share on other sites More sharing options...
Brad Saucier Posted April 3 Share Posted April 3 I'm seeing songs in my app without being connected to a keyboard. Can you share a screenshot of what's happening? Quote Link to comment Share on other sites More sharing options...
rendoman Posted April 4 Author Share Posted April 4 (edited) On 4/3/2024 at 2:03 AM, Brad Saucier said: I'm seeing songs in my app without being connected to a keyboard. Can you share a screenshot of what's happening? Sure! Basically I see songs only in keyboard section, the Piano one is completely empty (with or without keyboard connected). Edited April 4 by rendoman Quote Link to comment Share on other sites More sharing options...
Brad Saucier Posted April 4 Share Posted April 4 Perhaps try uninstall and reinstall of the app. Were you able to see songs previously that are missing now? Or just never there to begin with? Quote Link to comment Share on other sites More sharing options...
rendoman Posted April 4 Author Share Posted April 4 (edited) I should try to reinstall. I checkd the keyboard, all files are ok. The app from the beginning had only limited quantity of songs in the Keyboard menu. Going to try soon Ps: I just tried without results, the piano list is always empty Edited April 4 by rendoman Quote Link to comment Share on other sites More sharing options...
rendoman Posted April 5 Author Share Posted April 5 Casio just replied to mail, unluckily the explanation is rather vague. They say that the Lk is not a piano (and that's ok), so the Piano menu is not visibile. The thing I think is not completely ok, because even with no connection with keyboard the situation is the same. They add, the usb connection aloows only the piano roll, for other functions need to use audio cable or the wifi module. I hope there are midi files in app folder, at least to use them in the favuorite menu. Quote Link to comment Share on other sites More sharing options...
Brad Saucier Posted April 5 Share Posted April 5 This is puzzling. Do you have another phone you can try the app with? Perhaps Android version makes a difference. I have a full list of piano songs in my version of the app and I know they came with the app. They could not have come from anywhere else. Quote Link to comment Share on other sites More sharing options...
rendoman Posted April 8 Author Share Posted April 8 Small update, the feedback from customer care is too generic and not focused on solving the problem. They gave me only generic info, as an answer to specific questions. I don't think I will buy anything from this brand in the future if this is the assistance is basically null, Thanks for reply! I just tried another android phone of same brand, it seems working. For unknown reason with P30 (2019 model, not so old) the piano songs are not present, the keyboard yes,. With p40 model both are ok. Hard to find a reason, considering that the songs (I suppose midi files) are the same. A bit bad that Casio brand don't offer any help with sofware and pass the buck on the seller ,If I had known, I would probably have looked at other brands. Next step: I would like to find the app folder and check if it's possible to extract the songs, to paste in favourites folder. Fngers crossed Quote Link to comment Share on other sites More sharing options...
Brad Saucier Posted April 8 Share Posted April 8 That's good to hear you have found a device capable of running the app properly. Sometimes a mobile device may not have enough memory, or the version of software may not be compatible. Unfortunately Android phones often suffer from lack of updates by their manufacturers. Songs built into the app may not be extracted, so I would not expect it is possible. As far as Casio support, who did you contact specifically? We are helping you here. Casio helps support this site in order to help you. 1 Quote Link to comment Share on other sites More sharing options...
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