Daves816 Posted April 6, 2021 Share Posted April 6, 2021 I recently bought this digital piano and everything was working great. But a couple of weeks ago, the volume control seemed to stop functioning. It’s probably important to note that I have several young kids that were playing it before this happened. So that makes me wonder if something got pressed that needs to be reset? All of the keys still produce sound, but it’s VERY quiet whether playing through the speakers or headphones, and the volume control knob doesn’t make any difference whether it’s all the way up or all the way down. Just the same very quiet sound produced. Before opening it up to see if something got disconnected (or broken?), I wanted to check here for potential insights. The manual doesn’t give instructions for doing a factory reset, so I’d like to start there if anyone can share how to do that on this specific model? Haven’t found anything that works elsewhere online. Any help is greatly appreciated! Quote Link to comment Share on other sites More sharing options...
Brad Saucier Posted April 6, 2021 Share Posted April 6, 2021 The main volume knob can not be defeated by any keyboard settings. Play the built in demo tune. It is a kind of self test tool. Hold the function button and press the demo button. If that is also at low volume, unfortunately it means something is faulty in the keyboard. Quote Link to comment Share on other sites More sharing options...
Daves816 Posted April 6, 2021 Author Share Posted April 6, 2021 Excellent information Brad! Thanks for that. The demo tune is quiet when I play it, so it appears that I need to open it up. First spot I’ll check is the volume knob unless there’s something else more obvious or just as likely? If the volume knob isn’t an obvious fix I’ll probably be back here looking for ideas! Quote Link to comment Share on other sites More sharing options...
Daves816 Posted April 6, 2021 Author Share Posted April 6, 2021 Well, I’m having a tough time just getting this thing opened up! Usually, I’m not looking for help this early into hand work. I return here humbly! I’m attaching pictures with highlights for where I’ve got screws out thus far, if someone can help me make sense of what I might have missed here. I completely removed the “bottom plate”, but screwed it back on after seeing that compartment held the weighted mechanisms (I think) and didn’t help me access the top of the keyboard for the volume control knob (I think). Also, I haven’t removed the black “support bar” or the brackets that support it, because there’s a screw inaccessible behind where the bar meets the bracket. Anyway, don’t even know if this (or the bracket) needs to come off for the job. The red circles are where I haven’t gotten the screws out. It seems like I have to actually pull apart the keyboard stand to gain access to the controls (??), which is the only reason I’m even looking at them. But these screw/bolts (that also hold IKEA together) are just stripping when I try to “unlock” them. So, if I actually don’t need to undo them to get the keyboard open... that’d be great! Any suggestions are very welcome and appreciated, as I don’t want to create more problems just trying to access my current problem! If I can take helpful pictures or clarify anything, please let me know! Quote Link to comment Share on other sites More sharing options...
Daves816 Posted April 7, 2021 Author Share Posted April 7, 2021 Any more help out there? I could really use it if there’s a shot to get this piano working again. Thank you! Quote Link to comment Share on other sites More sharing options...
Brad Saucier Posted April 7, 2021 Share Posted April 7, 2021 I think you are one of the first members here to repair one of those early model Privia's. I'm not sure if information on the newer models will help. I don't have any suggestions personally. I have never opened up one. Quote Link to comment Share on other sites More sharing options...
Daves816 Posted April 7, 2021 Author Share Posted April 7, 2021 18 minutes ago, Brad Saucier said: I think you are one of the first members here to repair one of those early model Privia's. I'm not sure if information on the newer models will help. I don't have any suggestions personally. I have never opened up one. Thanks for letting me know. If that’s the case, the likelihood that I can fix this thing just dropped significantly. May just be time to donate to someone who’s got more experience/time than I do. Too bad, because I really liked this instrument while it worked! Quote Link to comment Share on other sites More sharing options...
Daniel_ Posted February 26, 2022 Share Posted February 26, 2022 Hello! I have the exact same problem, managed to get the piano open but nothing stood out as being broken. Is there any updates on your progress och did you end up donating it? Quote Link to comment Share on other sites More sharing options...
Eve Posted September 9, 2023 Share Posted September 9, 2023 I had exactly same described issue. I tried to contact casio support, no answer at all. I tried to find a way to reset. Not much luck there neither. I quite like this piano so I would appreciate to repair it as well. Quote Link to comment Share on other sites More sharing options...
Brad Saucier Posted September 10, 2023 Share Posted September 10, 2023 You know, since this model has MIDI ports, you can always connect it to an external sound source and use the piano as a MIDI controller for it. More than likely it will function fine for that. You could use a MIDI to USB cable and software like Pianoteq on a computer as one example. The sound would come from the computer, not the keyboard. You could use headphones or any good monitors connected to the computer. 1 Quote Link to comment Share on other sites More sharing options...
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