Headphone input doesnt work on Privia px780

[Marcie taylor]

So I know my studio headphones work (tried them from other sources). I have the correct adapter, but no sound comes out from any place when I plug the headphones in. We've had the piano 3.5 years (purchased new) and the input has never worked. It didn't matter before, but now my daughter wants to use the headphone feature because she will be in a dorm in college. I tried the rubbing alcohol/toothpick and q-tip trick as suggested for the reversed problem. No luck. Any suggestions? We live in Central Illinois and there arent any Casio dealers near us. I called corporate, but their only suggestion is the factory reset which doesnt work.

[Brad Saucier]

Unfortunately it sounds like it needs repair.  It's no longer under warranty so you can look for any independent repairman within your driving distance that may be willing to help you.  It's worth a shot calling around.  Maybe one of the other members here will have some tips about repair.  Casio is usually good about having parts if you decide to dig in on your own or have someone help you.  

[Mike Martin]

Marcie,

To be clear, you're using the headphone jacks on the front left of the instrument?  

 

Are you certain of your purchase date? Your instrument had 3 year warranty so all of this would have been covered. On an instrument like this Casio does in-home service but you're outside of the warranty period. Since you warranty has expired, you can take it to any electronics service center. The ones on the Casio website are only the authorized warranty centers but some place else may still be able to fix it.

[Clayton Perry]

Did you try resetting your Privia?