ziooh Posted August 22, 2021 Share Posted August 22, 2021 Hello Casio forums. If this has been asked before please delete. I have a laptop running Windows 10 Home (32-bit version). It has all the latest updates and it's virus free. Every time I try to launch Data Manager for CT-X, I can see the cursor wait animation for a few moments and then nothing. The program's window does not appear on my display. However in Task Manager I can see "DataManagerCTX.exe" program listed as running. Further right-clicking into the process shows that the program thread is "deadlocked" and asks me if I want to wait or end the process. According to Casio's operating system's compatibility page, Data Manager for CT-X is shown as being compatible with both 32 and 64 bit versions of Windows 10. I tried running the program with compatibility mode settings and this didn't do anything. Before I write down this program as incompatible with my hardware, I was wondering if any of you might have any suggestions (other than using a different computer of course). Thank you for your time. Quote Link to comment Share on other sites More sharing options...
Brad Saucier Posted August 22, 2021 Share Posted August 22, 2021 It should work. The software may have not downloaded correctly. I would delete the download and try it again. Quote Link to comment Share on other sites More sharing options...
ziooh Posted August 22, 2021 Author Share Posted August 22, 2021 Thank you Brad. I downloaded it again and extracted it to my Downloads folder. Unfortunately the same thing happens. Quote Link to comment Share on other sites More sharing options...
casio_style Posted August 22, 2021 Share Posted August 22, 2021 (edited) It so happens that you start the data dispatcher, but its window is not visible on the screen. I just disconnect the synthesizer's midi cable from the computer and usually the program window appears, after that I reconnect the midi cable to the computer. Edited August 22, 2021 by casio_style Quote Link to comment Share on other sites More sharing options...
Solution ziooh Posted August 23, 2021 Author Solution Share Posted August 23, 2021 (edited) Thank you casio_style. I tried again today, and looking at your answer it occurred me to try a different USB port. Not sure why but that fixed it. It's not convenient for my personal case (i.e. doing the USB musical chairs dance, have to get a longer USB cable) but it works. The port I had initially connected my CT-X700 works fine (i.e. Windows recognizes the Casio as a MIDI device) but for whatever reason Data Manager wouldn't play ball. I was so focused on the software side it didn't occur to me to try a different port. Thank you guys for all your help. Edited August 23, 2021 by ziooh Quote Link to comment Share on other sites More sharing options...
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