shep Posted December 7, 2021 Share Posted December 7, 2021 Hi All, I purchased a new PX-S3100 receiving it on Friday 3rd December. After several hours of work over a number of days I have almost finished setting up my registrations but the keyboard has crashed. The LCD freezes, no sound then after a few seconds the keyboard turns off! Back to square one. My "old" PX-S3000 ( the second one , as the first was replaced with a brand new one) was assessed by the Casio warranty technician in early September and he observed the crash on the workbench. He has ordered a new motherboard, but we are still waiting. The new PX-S3100 has exhibited exactly the same problem. Surely I'm not the only person having this problem. Come on Casio give me some answers please? I now have 2 keyboards both having intermittent failure. I intended to use the PX-S3100 on the job and keep the old one as a home keyboard. However, I can't rely on either. Unfortunately unless I can get some explanation from Casio I will take this to Australian Consumer Affairs. Quote Link to comment Share on other sites More sharing options...
Brad Saucier Posted December 7, 2021 Share Posted December 7, 2021 Hi Shep. Are any USB devices connected to the piano when this happens? I would contact Casio service in your country for assistance. Unfortunately that is not sound like normal operation for a Casio instrument. We are an independent US based user community on this forum, so we are limited to helping one another. I can only tell you that what you have experienced with both keyboards is extremely rare based on what I see everyday on the forums and Facebook groups. Most owners have not experienced something like that. Please keep us updated. 1 Quote Link to comment Share on other sites More sharing options...
shep Posted December 8, 2021 Author Share Posted December 8, 2021 Hi Brad, thanks for your reply. I didn't have any peripherals attached to the keyboard. I was just changing registrations and it crashed , the same as the previous 2 keyboards have done. I'm sure you can understand my frustration as I love the product. Please anyone in Australia or Asia-Pacific if you have experienced this event let me know via the forum so that I know I'm not alone......... Quote Link to comment Share on other sites More sharing options...
Joe Muscara Posted December 9, 2021 Share Posted December 9, 2021 How is the power at your house, Shep? I wonder if the mains are a little low or dirtier than normal. If you have some sort of power conditioner that you plug a computer into, you might try it plugged into that. I don't recall if you had issues elsewhere or just at home. You could try taking one of the keyboards to another house or even other outlets in yours and see if you can replicate the issue. Quote Link to comment Share on other sites More sharing options...
shep Posted December 10, 2021 Author Share Posted December 10, 2021 Hi Joe, this is the third keyboard with exactly the same problem. I have had the problem at my home and in the various clubs where I play. In respect to the latest PXS-3100 failure I was playing at a dance in front of 50 people when it crashed leaving the dancers flabbergasted . I have asked the seller for a refund as it is only 10 days old. When my PXS-3000 is repaired? with a new motherboard I expect the problem will still exist. I use registrations extensively and the failure always occurs on changing registration. I still feel the processing chip does not have sufficient power to handle complex algorithms. Quote Link to comment Share on other sites More sharing options...
shep Posted December 10, 2021 Author Share Posted December 10, 2021 Hi Joe, just remembered, I replicated the issue( my second keyboard PXS-3000) in front of the Casio Warranty technician at his workshop some 100km from my home. He agreed that there was a fault and said he would order a new motherboard ( September 3rd ) still waiting. Quote Link to comment Share on other sites More sharing options...
Joe Muscara Posted December 10, 2021 Share Posted December 10, 2021 Thanks for the refresh, Shep. I'm sorry you're having these issues. Quote Link to comment Share on other sites More sharing options...
shep Posted December 16, 2021 Author Share Posted December 16, 2021 Hi All, returned my PXS-3100 and received a full refund. Waiting for a new motherboard in my PXS-3000. It will be interesting to see if this fixes the problem. Merry Christmas to all members and to administrators thank you for this wonderful forum...Glen Shepherd 1 Quote Link to comment Share on other sites More sharing options...
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