MichaelJa Posted May 20, 2022 Share Posted May 20, 2022 My GP 510 has stopped working today unexpectedly - I've been happily playing it for a few years with no issues. I've tried to turn it on but the 'Welcome' message jusr stays on the screen and all button remain with their red LED on and does not load the default piano and allow me to play. I have turned it on/off at the plug socket that doesn't seem to work. Any ideas? Michael. Quote Link to comment Share on other sites More sharing options...
Solution Brad Saucier Posted May 20, 2022 Solution Share Posted May 20, 2022 Make sure the only thing connected to the piano is a power supply cord. Disconnect any USB cable or USB flash drive. If that fails to solve it.... It sounds like something a technician should look at. I suggest contacting your dealer or Casio support in your area for assistance. Your piano is probably covered under warranty. The warranty is 5 years. 1 Quote Link to comment Share on other sites More sharing options...
Nicole99 Posted May 7, 2023 Share Posted May 7, 2023 Are there any further updates on this. My GP 510 has done exactly the same. 2 years old, daily use. Suddenly yesterday evening it got stuck on the welcome screen, exactly as described in here. Quote Link to comment Share on other sites More sharing options...
Brad Saucier Posted May 7, 2023 Share Posted May 7, 2023 It is under warranty. You should contact the dealer you purchased it from or Casio support in your region to arrange for assistance. Quote Link to comment Share on other sites More sharing options...
Giovanni Theisen Posted September 4, 2023 Share Posted September 4, 2023 Same problem here (GP510) Stucked in welcome screen Only turns off by unplugging it from the outlet. Sometimes when I turn on, if pressing also the 'Enter' key, it works normally. Piano not more than 2 years old... I'm in a town in countryside of Brazil. Distant from any Casio Technical Assistance. Casio, help us please Quote Link to comment Share on other sites More sharing options...
Brad Saucier Posted September 4, 2023 Share Posted September 4, 2023 1 minute ago, Giovanni Theisen said: Stucked in welcome screen Have you contacted the dealer you purchased it from? As stated before, this will probably need repair and should be covered under warranty. Your dealer is responsible for assisting you. Quote Link to comment Share on other sites More sharing options...
grigosavos Posted October 17, 2023 Share Posted October 17, 2023 i was able to start the celviano gp310 by plugging in an empty(!) usb-stick (the same usb-stick with data on it didnt work) and then suddenly got through the welcome screen and the piano worked just as always. just to be sure i did a factory reset and after that i could start the piano again without the usb-stick. maybe this helps someone. 1 Quote Link to comment Share on other sites More sharing options...
Brad Saucier Posted October 17, 2023 Share Posted October 17, 2023 6 minutes ago, grigosavos said: i was able to start the celviano gp310 by plugging in an empty(!) usb-stick (the same usb-stick with data on it didnt work) and then suddenly got through the welcome screen and the piano worked just as always. just to be sure i did a factory reset and after that i could start the piano again without the usb-stick. maybe this helps someone. Thanks. Did you try it without a USB flash drive connected? Quote Link to comment Share on other sites More sharing options...
grigosavos Posted October 17, 2023 Share Posted October 17, 2023 (edited) yes, now it works just fine again. it is the second time this happened to me with this solution by the way. btw. it's called usb-stick in german, it's of course the same meaning as "USB flash drive", just in case anyone is wondering... Edited October 17, 2023 by grigosavos 1 Quote Link to comment Share on other sites More sharing options...
Rich-W Posted January 26 Share Posted January 26 I ran into the same problem earlier this week with my GP310. I disconnected the paddle connector and was able to power the piano on and off without any issues, I reconnected the paddle connector after I powered off the piano and everything seemed to be working again. Quote Link to comment Share on other sites More sharing options...
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