GP510 Grand Hybrid stuck on Welcome screen

[MichaelJa]

My GP 510 has stopped working today unexpectedly - I've been happily playing it for a few years with no issues. I've tried to turn it on but the 'Welcome' message jusr stays on the screen and all button remain with their red LED on and does not load the default piano and allow me to play. 

I have turned it on/off at the plug socket that doesn't seem to work. Any ideas?

 

Michael.

 

[Brad Saucier]

Make sure the only thing connected to the piano is a power supply cord.  Disconnect any USB cable or USB flash drive.  If that fails to solve it....

 

It sounds like something a technician should look at.  I suggest contacting your dealer or Casio support in your area for assistance.  Your piano is probably covered under warranty.  The warranty is 5 years.  

[Nicole99]

Are there any further updates on this. My GP 510 has done exactly the same. 2 years old, daily use. Suddenly yesterday evening it got stuck on the welcome screen, exactly as described in here. 

 

[Brad Saucier]

It is under warranty.  You should contact the dealer you purchased it from or Casio support in your region to arrange for assistance.  

[Giovanni Theisen]

Same problem here (GP510)

Stucked in welcome screen

Only turns off by unplugging it from the outlet.

Sometimes when I turn on, if pressing also the 'Enter' key, it works normally.

 

Piano not more than 2 years old...

I'm in a town in countryside of Brazil. Distant from any Casio Technical Assistance.

Casio, help us please

[Brad Saucier]

1 minute ago, Giovanni Theisen said:

 

Stucked in welcome screen

 

 

Have you contacted the dealer you purchased it from?  As stated before, this will probably need repair and should be covered under warranty.  Your dealer is responsible for assisting you. 

[grigosavos]

i was able to start the celviano gp310 by plugging in an empty(!) usb-stick (the same usb-stick with data on it didnt work) and then suddenly got through the welcome screen and the piano worked just as always. just to be sure i did a factory reset and after that i could start the piano again without the usb-stick. maybe this helps someone.

[Brad Saucier]

6 minutes ago, grigosavos said:

i was able to start the celviano gp310 by plugging in an empty(!) usb-stick (the same usb-stick with data on it didnt work) and then suddenly got through the welcome screen and the piano worked just as always. just to be sure i did a factory reset and after that i could start the piano again without the usb-stick. maybe this helps someone.

 

Thanks.  Did you try it without a USB flash drive connected?  

[grigosavos]

yes, now it works just fine again. it is the second time this happened to me with this solution by the way.

 

btw. it's called usb-stick in german, it's of course the same meaning as "USB flash drive", just in case anyone is wondering...

Edited October 17, 2023 by grigosavos

[Rich-W]

I ran into the same problem earlier this week with my GP310.  I disconnected the paddle connector and was able to power the piano on and off without any issues,  I reconnected the paddle connector after I powered off the piano and everything seemed to be working again.