Mac Updater hangs P1 (film at eleven)

[atfulcrum]

So I had a bit of an issue applying the firmware update to my brand spanking new XW-P1 and went off to The Googles in search of any information regarding performing a hard reset on the unit. I didn't quite find what I was looking for, but I did find this thread over at Harmony Central:

http://acapella.harmony-central.com/archive/index.php/t-2900825.html

.. which ended with an end user mentioning that he was having the same problem with his P1 back in May that I'm having now, six or seven months later: the update (which I initiated from my MacBook Pro) hangs in the middle of update mode, and come hell or high water I can't get the thing back into any kind of performance mode. What I saw of the thread ended with Mike advising that he was going to ask the folks at the mothership to take down the P1 updater for the time being.

Whether they ever did or not, I don't know. But I'd just like to report that it seems still to be an issue.. and that I still don't know how to perform a hard reset on the P1.. nor am I certain that this would help matters any, at this stage of the game.

Yeah, I read the disclaimers and agreed to the terms before I downloaded the updater.. so I have to assume at least some of the liability here. But in my own defense, shouldn't I expect that Casio has a certain responsibility here too—that if they're telling me to update my firmware in order to ostensibly add functionality and fix the odd bug, that the updater itself wouldn't cause any issues such as that which I'm experiencing now and which others have experienced in the past? I mean, shouldn't it just work?

As it is, I'm staring at a screen that says Update Mode, has six of the bars to the right of the screen fully loaded and a seventh almost empty, and there it sits, meditating and ignoring me and the rest of the outside world. It's resolutely not making any music.

OK, rant over.. so, ahem, do I need to find a Windows box and apply the update from there? Or am I letting myself in for the same thing on that side of the OS wars?

[Travst]

I'd give that a shot, it sounds like a good solution. I remember the problem described in that thread and I don't think that I've seen a solution posted in any of the forums that I follow. Finding a Windows machine and doing the update from it sounds like the quickest fix.

[atfulcrum]

And I would try that.. except that now the bloody thing won't even power up. I disconnected the DC power, reconnected it, and tried the three-fingered salute with the Edit and Write buttons, and I get a blank screen that fades out after about two or three seconds. I think it's pretty well hosed.

It's going back to Sam Ash tomorrow. Sadly, this was their floor model. I'm wondering if one of their other local stores can replace it for me.. and then try the Windows version with that one. We shall see.

[Mike Martin]

The firmware updater application has been updated since that intial problem back in May. This is the first problem I've heard of since back then. Sorry but your XW will have to be replaced. You can send me a Private Message here and I can try to facilitate something directly through Casio or you can contact your dealer.

-Mike Martin

Casio America, Inc.

[atfulcrum]

Thanks for your attention Mike.. I was going to just trundle the thing back to where I bought it and see whether they could replace it with a different unit from another store. As I've got gigs coming up I'd like to try that first. If they can't give me satisfaction, may I hit you up then via PM?

Either way I will let you know here what transpires.

[atfulcrum]

Quick update, Sam Ash is shipping a new P1 over to New Haven from one of their stores in New Jersey. I'll do an even swap on Saturday: their functioning unit for my non-functioning one.

We couldn't find a serial number on my P1 anywhere when we looked. Is that normal?

[Null]

The serial number is inside the battery compartment.

[Jokeyman123]

Mine just crapped out, on a Windows XP machine. Anti-virus screwed the upate halfway through. Can't believe the machine has to be restored by Casio at the factory. must be a better way. Bought used, probably no warranty. I've spent hours learning this instrument.  A word to the wise-turn off your anti-virus in Windows or else. I will be the first to post if I come up with a better solution. It is beyond me that the entire OS can be user flashed, but cannot be user restored. Wow what a mistake.

[zymos]

Aww man, sorry to hear that.

[Jokeyman123]

I have another post, (no flaming just info) before I saw your post, Windows install will not make any difference. since mine was bought from someone else before I boodled it, guess I am in for a pretty hefty extra expense, I am contacting Casio ASAP. Talk about an "unrecoverable error" and I thought that only happened to computers with W****doze!