galaxyswan Posted December 1, 2013 Share Posted December 1, 2013 Hi guys, has anyone else experienced a bug where samples occasionally trigger when releasing a note (and if so is there any hope for fixing this without having to send it back). Quote Link to comment Share on other sites More sharing options...
amaverick Posted December 2, 2013 Share Posted December 2, 2013 I've seen Mike Martin demo the P5-5 on sweetwater.com. In the video he plays a hex layer bell sound that triggers on the key down and again on the key up. It could be your sound or sample is triggering on the key off. You might check the settings for the sound and change this. Does it do this on all the sounds or just the one you play in your video? if it only does it on this one sound,it's more than likely in the patch settings. Quote Link to comment Share on other sites More sharing options...
Display Name Posted December 2, 2013 Share Posted December 2, 2013 That's strange. Does this only happen on certain stage settings or on all of them? If only certain ones, which ones? Also: what is your firmware version? Quote Link to comment Share on other sites More sharing options...
galaxyswan Posted December 2, 2013 Author Share Posted December 2, 2013 Latest firmware version and I did a factory reset. It happens on all patches/stage settings but just randomly like in the video. It's almost as if the velocity between two of the keys has to be the same or something weird Quote Link to comment Share on other sites More sharing options...
Display Name Posted December 2, 2013 Share Posted December 2, 2013 I think Mike Martin will be back in the office this week.. he may be able to shed some light on this or provide guidance. It looks to me like there is something going on with the release velocity. Quote Link to comment Share on other sites More sharing options...
jaspeter Posted December 2, 2013 Share Posted December 2, 2013 Are there any external MIDI connections, either USB or straight MIDI, when this problem occurs? I've had strange things happen to me when connected, although not this particular problem. Quote Link to comment Share on other sites More sharing options...
Joe Muscara Posted December 2, 2013 Share Posted December 2, 2013 Any chance you could try this on another PX-5S, say in a nearby store? Quote Link to comment Share on other sites More sharing options...
galaxyswan Posted December 2, 2013 Author Share Posted December 2, 2013 Are there any external MIDI connections, either USB or straight MIDI, when this problem occurs? I've had strange things happen to me when connected, although not this particular problem.USB was connected I tried disconnecting that but the problem still occurs. The only other thing connected is the pedal and it still does it when that's disconnected, as well. Any chance you could try this on another PX-5S, say in a nearby store?Not really sure the point. This is occuring often enough that if it was typical to the device many people would be experiencing this which seems to not be the case.So far the only thing I've been able to narrow it down to is that black and white keys need to be involved for it to happen, and there needs to be a certain amount ofpolyphony (i.e. it won't trigger on release when playing single notes, or apparently even when playing chords with only one hand). Quote Link to comment Share on other sites More sharing options...
Mike Martin Posted December 3, 2013 Share Posted December 3, 2013 Sorry for the trouble, obviously this is extremely out of the ordinary. Where did you purchase the PX-5S from? This is certainly covered under warranty. Quote Link to comment Share on other sites More sharing options...
User 29303 Posted December 3, 2013 Share Posted December 3, 2013 After i have updated my PX5S the first time there was also some problems with hanging notes and flashing lights a completely clean install to 1.11 fixed all to me.maybe try to update again with a fresh download. Quote Link to comment Share on other sites More sharing options...
Knuckles Posted December 3, 2013 Share Posted December 3, 2013 Hi galaxy Swan. Just a thought, but I experienced a very similar effect recently - even made a video like you did as it would be impossible to describe. Then I realized that the problem was the arpeggiator which was turned on...... Turned off the arpeggiator and it stopped. Quote Link to comment Share on other sites More sharing options...
galaxyswan Posted December 3, 2013 Author Share Posted December 3, 2013 Sorry guys none of those tips eradicated the problem. Unfortunately, I'll need to contact support and send it back as defective since the issue doesn't seem related to firmware, settings, or connections. Looks like I just got a bad apple, hopefully this issue doesn't crop up on any other units. Kind of sucks since this is so much fun to play, and I'm going to have to go back to my semi-weighted midi keyboard for a while Quote Link to comment Share on other sites More sharing options...
Joe Muscara Posted December 4, 2013 Share Posted December 4, 2013 I just tried it and mine was fine. I even tried playing the same notes you did. I would suggest trying to reinstall the firmware one more time. Not just reset it, but download the latest firmware and go through the steps to install as described elsewhere. Sometimes, I've seen where doing that kind of thing one more time fixes the problem. Not with the PX-5S, just computers in general. Obviously, I don't expect you to keep reinstalling the firmware dozens of times, but I would do it once more. You probably have some time between now and when you'd have to send it in. Quote Link to comment Share on other sites More sharing options...
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