PX-870 replacement speaker

[rnagoda]

The bottom, right speaker on my PX-870 seems to have blown out (rattly when played at volume). I am having some trouble finding a replacement specifically for this. I searched online at various instrument parts places, ebay, reverb and amazon and nobody seems to have a replacement speaker specific to this model. I removed the speaker and there's no parts marking on it.

I did find this: https://www.fullcompass.com/prod/539898-casio-10474441-px-760-45-replacement-speaker

It's for PX-760, but it looks like the same part and I certainly wouldn't be surprised to learn that Casio was sharing the parts between these models. 

Any ideas? Thanks in advance.

[Joe Muscara]

You might want to contact Full Compass. They might have the resources to know if that part is common to other Casio models.

[Mike Martin]

You should have contacted your dealer first, your PX-870 had a three year warranty (in the USA) before you opened it.  You could also call the Casio parts department directly. 

 

https://www.casio.com/support/buy-parts

 

 

 

[rnagoda]

Thanks, Joe. I checked their site (that's where I found the other speaker), but I did not contact them directly. I'll give that a shot.

And thanks as well, Mike. Honestly dealing with warranty repairs for something this simple isn't a fun option for me. A speaker swap, once the part is obtained, will take approximately 3 minutes and these speakers are usually pretty cheap. Me having the unit in my possession through this, not having to move it, and knowing the job was done right are all more valuable to me than saving a few bucks. I did visit that link you sent and the pacparts.com website it directed me to did not have the part but I did send them an email to inquire about it. We'll see if I hear back.

[Mike Martin]

I understand but we do in-home service on products like the PX-870. You would not have had to move it.  

Casio like most companies is running at reduced capacity, let me know if you don't get a reply and I can look into it further. 

[rnagoda]

Being frank, the support site is terrible. Just trying to plug in the model number on the online request form doesn't work, with no indication as to why (the page just does nothing). The phone number has a canned message saying to use the online chat, but I can't find any real online chat option - there is a thing that they call a "chat" and looks like a chat, but there's no chatting, you just leave a message and they say they'll get back to you. There's some indication that I should contact a place in California called "The Time Machine" ... what? It's all very confused and discouraging.

[Jokeyman123]

Might be a standard speaker if you can match its physical characteristics and all you'd need would be the ohm rating-probably 8 ohm speaker which is pretty standard, i think that spec is in the manual?  You might want to check Jameco-they have all kinds of unusual or hard to get parts including speakers, and parts kludged from other equipment. 

 

https://www.jameco.com/shop/StoreCatalogDrillDownView?rf=1&history=kx7qwo3e|freeText~speaker^search_type~jamecoall^prodPage~25^page~SEARCH%2BNAV&app.products.maxperpage=50&sort_field=Relevance&position=1&refine=1&langId=-1&catalogId=10001&storeId=10001

 

If you can post a picture-I've disassembled many keyboards-might be able to help you find a match if Casio service can't. Jameco has a few oval configuration speakers, but it would have to be  a physically perfect match. I've been in touch with tech repair at the Casio Dover, NJ main headquarters-I would call directly and speak to the receptionist there-they might be able to get you the right part. 

[rnagoda]

Thanks. Yeah, the main HQ appears to be shut down for COVID-19 and the phones just give you the message to use the online chat feature which doesn't exist.

Definitely familiar with/a fan of Jameco from various other projects. I didn't see anything that was an exact match, but I can definitely get "close enough" if I can't find an exact replacement.

[Mike Martin]

The office is shut down but the customer service department should have access to email and message.

 

Please try this contact form if you haven't used this already. 
https://www.casio.com/support/contactus/feedback

Phone information:
For Customer Service or Repair Support in the USA at 1-800-706-2534 during regular business hours (currently Monday-Friday 9:00a.m. - 5:00pm EST, Saturday 10:00 a.m. - 8:00 p.m.)

[rnagoda]

Thanks again Mike. I left a message on their "chat" feature and they got back to me today so we'll see if this goes somewhere.

Side note - this is my first interaction with this message board and I'm pleasantly surprised at how helpful you folks have been. Much appreciated!

[Jokeyman123]

Mike has been nothing but supportive and pro all the way-has helped me quite a bit with "all things Casio!" 

[RobH]

Hi, Just wondering if you ever resolved the issue...my wife's Previa PX-7 seems to have a blown speaker as well so was wondering if you have any tutorial suggestions on how to replace it?