shep Posted October 5, 2020 Share Posted October 5, 2020 Hi All, my keyboard froze then turned itself off yesterday twice within the hour. I have previously posted about this having happened 5 times in the previous 10 months. The warranty repair person said it is very difficult to diagnose intermittent faults. It seems to happen when changing registrations. Has anyone else experienced this failure? ....shep Quote Link to comment Share on other sites More sharing options...
Brad Saucier Posted October 5, 2020 Share Posted October 5, 2020 I'm constantly monitoring the forums and Facebook groups. I've never seen a report of this kind. If I had to guess, it sounds like the power supply might be at fault. Do you happen to have another Casio adapter compatible with the PX-S3000? Quote Link to comment Share on other sites More sharing options...
shep Posted October 5, 2020 Author Share Posted October 5, 2020 Hi Brad, yes I have an identical power supply and I have interchanged them with the result that the fault has occurred with both. Quote Link to comment Share on other sites More sharing options...
Trooplewis Posted October 6, 2020 Share Posted October 6, 2020 Curious about the specifics; Did the power stay on while keyboard "froze"? By that you mean it looked like it was on but hitting the keys produced no sound? Or did it just power off? Quote Link to comment Share on other sites More sharing options...
shep Posted October 6, 2020 Author Share Posted October 6, 2020 Hi Trooplewis, there have been three types of failures .One, the power just goes off and the keyboard needs to be powered up again. Second, the current sound freezes and nothing changes ( no sound) until it is powered off. Third, the current sound freezes and then after a few seconds the keyboard powers down and then has to be powered up again. Each time after turning on again it works fine.....till the next time....arhhhhh Quote Link to comment Share on other sites More sharing options...
Brad Saucier Posted October 6, 2020 Share Posted October 6, 2020 Have you tried contacting the store that you purchased this from? For something so intermittent, the only way I can imagine solving it is a complete replacement. 1 Quote Link to comment Share on other sites More sharing options...
Jokeyman123 Posted October 6, 2020 Share Posted October 6, 2020 may be a dumb question as you don't sound like a new player in the game, but this runs on batteries. Does this happen with either source? Do you have batteries in it at all? If so, could be (wishful thinking here) as simple as cruddy or weak battery connections in the battery bay-can act as a resistor in your adapter supply voltage-again, just a long shot, sounds like something is screwing up the internal software. If it's new, Brad's choice is probably the only choice. Quote Link to comment Share on other sites More sharing options...
shep Posted October 7, 2020 Author Share Posted October 7, 2020 Hi Brad and Jokeyman123, I have contacted the very reputable store where I purchased the board, I've dealt with them for over 30 years, however, I was referred to the Casio Warranty Agency. In reference to batteries I never use them , but thanks for the thought. I may have to use the Australian Department of Fair Trading to advance my case. I appreciate the suggestions I have received from the forum. Many of my piano player friends have played my keyboard, at jazz sit-ins , one purchasing a PXs1000 and another thinking of getting one instead of his Yamaha. All players appreciate the great action and excellent piano sound. Quote Link to comment Share on other sites More sharing options...
Mike Martin Posted October 7, 2020 Share Posted October 7, 2020 Your dealer should contact your local Casio distributor to have the unit replaced. 1 Quote Link to comment Share on other sites More sharing options...
Glen Mann Posted October 10, 2020 Share Posted October 10, 2020 On 10/6/2020 at 2:28 AM, shep said: Second, the current sound freezes and nothing changes ( no sound) until it is powered off. I can only add that this happened to me once. just the other day (PX-S3000). Power-off/on was the only fix. I have no idea what I was doing, specifically, before the freeze. Quote Link to comment Share on other sites More sharing options...
shep Posted October 10, 2020 Author Share Posted October 10, 2020 Hi Glen, sad to say but I'm glad I'm not alone with this failure.....significant? I'm a Glen too. Quote Link to comment Share on other sites More sharing options...
Glen Mann Posted October 14, 2020 Share Posted October 14, 2020 On 10/10/2020 at 6:19 PM, shep said: Hi Glen, sad to say but I'm glad I'm not alone with this failure.....significant? I'm a Glen too. With one 'n' too. The only correct spelling BTW. Since I'm not going to gig, I'm not too worried about it. It's done a few other funky things too, but it's been a huge help for my very new technique. Overall a really nice enjoyable instrument. I'm hoping for a firmware upgrade which might fix some bugs and improve some features... Quote Link to comment Share on other sites More sharing options...
shep Posted October 18, 2020 Author Share Posted October 18, 2020 Thanks Glen, I did a complete reset and haven't had a problem since although I'm not holding my breath. Improvements I'd like to see are a quicker way to transpose and pedal control over the Leslie effect. .....Glen ( definitely one n I'm not greedy) Quote Link to comment Share on other sites More sharing options...
shep Posted October 22, 2020 Author Share Posted October 22, 2020 Sad news , factory reset didn't work. Playing with band yesterday , keyboard failed again. Band members can vouch for me but I didn't have time to film the freeze before it turned off. Notified dealer, given Mike Marin's advice, and I await the dealer's response. Have a jazz gig Saturday fingers crossed! Quote Link to comment Share on other sites More sharing options...
kybdsammer Posted October 23, 2020 Share Posted October 23, 2020 I'm really sorry to hear about the issue that you are having. I've had my PX-S3000 since about May 2019 and as best as I can recall never had it do this. I hope the dealer advocates for you and you are able to get this resolved soon. Quote Link to comment Share on other sites More sharing options...
g paldan Posted November 2, 2020 Share Posted November 2, 2020 same here just started yesterday 11/1/20 maybe a warm up problem? it's happened 3 times i had it on the tone ambient piano and it switched to a different tones ,js organ and nylon guitar Quote Link to comment Share on other sites More sharing options...
shep Posted November 23, 2020 Author Share Posted November 23, 2020 Hi All, wonderful news, my keyboard PX-S3000 has has been replaced with a brand new one which hopefully behaves. Thanks to all those members who contributed. 3 Quote Link to comment Share on other sites More sharing options...
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